Cancellation & Refund Policy

At DHAGA, we want every customer to have a smooth and satisfying shopping experience. Please read this policy carefully before placing an order.

1. Order Cancellation

Customers may request cancellation before their order has been dispatched. To cancel an order, contact us through WhatsApp at +91 9783412114 and provide your name, mobile number, and order details.

Once an order has been dispatched, cancellation may no longer be possible. Please contact our support team for assistance. Cancellation requests are subject to order status and confirmation by DHAGA.

2. Returns and Refunds

Returns are not accepted. A customer-requested return or refund is not available for a change of mind or size preference. This policy does not limit any remedy or refund required under applicable law.

If an order cannot be fulfilled after confirmation or payment, or a cancellation is accepted after payment has been collected, DHAGA will arrange any applicable refund in accordance with applicable law.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, contact DHAGA promptly with your order details and clear photographs. We will review the issue and provide the remedy required under applicable law.

4. Size Exchanges

Exchanges are accepted only for size issues, subject to DHAGA's approval and availability of the requested size. A ₹100 exchange fee applies to each approved size exchange.

Please contact DHAGA before sending any product. The item must be unused, unwashed, undamaged, and include its original tags and packaging. Exchange requests for a change of mind or any reason other than a size issue are not accepted. Please check the product description and size guide before ordering.

5. Refund Processing

If a refund is required under this policy or applicable law, DHAGA will communicate the refund method and expected processing time. Where payment has been collected, refunds will generally be processed through the original payment method where practical, or another mutually agreed lawful method. Processing times may vary depending on the payment provider or bank.

For orders placed without advance payment, no payment refund is due unless a payment has actually been collected.

6. Exchange Shipping

Contact DHAGA for instructions before sending an approved size exchange. The ₹100 exchange fee applies to each approved exchange. Any return or other remedy required by applicable law will be handled in accordance with that law.

7. How to Request a Cancellation or Refund

Please contact us with your customer name, registered mobile number, order details, reason for the request, and product photographs where relevant. Contact DHAGA on WhatsApp at +91 9783412114 or Instagram at @dhagaclothing.in.

Our team will review your request and respond with the next steps.

8. Policy Updates

DHAGA may update this policy when necessary. The latest version will be published on our website. This policy is subject to applicable laws and consumer rights in India.

Thank you for choosing DHAGA.

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