Privacy Policy

DHAGA respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information may be collected when you visit our website or place an order and how that information may be used.

1. Information We Collect

When you place an order or contact us, we may collect the following information:

• Full name
• Mobile number
• Delivery address
• City, state, and PIN code
• Product selection, size, colour, and quantity
• Order-related communications

We collect only the information reasonably needed to manage orders, communicate with customers, and provide our services.

2. How We Use Your Information

Your information may be used to:

• Process and confirm your orders.
• Coordinate product shipping and delivery.
• Contact you regarding your order.
• Respond to customer support requests.
• Prevent fraudulent or unauthorized orders.
• Meet applicable legal and regulatory requirements.

We do not sell your personal information to third parties.

3. WhatsApp Communication

DHAGA may use WhatsApp to confirm orders and communicate with customers. When you continue to WhatsApp, your information and messages are also subject to WhatsApp's own privacy practices and terms. Please avoid sharing unnecessary sensitive personal information through messages.

4. Sharing of Information

We may share relevant information with service providers when reasonably necessary to operate our business, such as delivery partners, website hosting providers, and communication services. Information may also be disclosed where required by applicable law or a lawful request from an authorized authority. We do not authorize service providers to use your information for unrelated purposes.

5. Data Security

We take reasonable steps to protect personal information against unauthorized access, misuse, loss, or disclosure. However, no website or electronic communication system can be guaranteed completely secure.

6. Data Retention

We retain personal information only for as long as reasonably necessary for order management, customer support, business records, dispute resolution, and legal obligations. Information will be deleted or anonymized when it is no longer required, subject to applicable law.

7. Cookies and Website Data

Our website or its hosting services may use cookies or similar technologies to maintain website functionality, understand website usage, or improve the customer experience. The use of such technologies depends on the website's actual configuration.

8. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. Certain records may need to be retained where required by law or for legitimate business purposes. To make a privacy-related request, contact us using the details below.

9. Children's Privacy

Our website is not specifically directed at children. Where applicable law requires parental or guardian consent for the processing of a child's personal information, we will follow the relevant requirements.

10. Third-Party Services

Our website may direct you to third-party services, including WhatsApp and Instagram. DHAGA does not control the privacy practices of these services. Please review their respective privacy policies before using them.

11. Changes to This Policy

We may update this Privacy Policy when our business practices, website features, or legal requirements change. The revised version will be published on our website with an updated date.

12. Contact Us

For privacy questions, correction requests, or concerns about your personal information, contact DHAGA on WhatsApp at +91 9783412114 or Instagram at @dhagaclothing.in.